We heavily depend on the expertise and experience of our people. Their health, skills and safety are imperative for us to function efficiently and operate our facilities smoothly. As we work on our people and their development, we assist in the delivery of our larger strategy. Our people management methodology contributes to resolving inequalities at the workplace. Our ongoing investment in employee training and development is aimed at preparing our people for a digital future.
Last year was full of challenges, and we started the year with an outbreak of COVID-19. Our focus shifted primarily to three important areas: Employee Safety and Wellbeing, Effective Communication and Managing Teams, and Remote Work. We created special COVID-19 task force teams to take care of employees. We also conducted regular townhalls to boost employee morale along with effective and continued communication. We also strengthened our focus on organisation processes and systems.
To achieve our group goals, we cascaded organisation goals to KPIs and cascaded KPIs till the last level of the organisation. This helps employees to align with our organisational goals. We further strengthened our process by relooking and updating our SOPs to align them to the internal and external needs.
We also redesigned and further strengthened Human Resource (HR) function by crafting a new role of the regional hub in all geographies where we have our presence. This makes HR support accessible to all employees.